Getting help

Reporting a problem

If something in Loom does not work as you expect, tell the support team from the screen where it happened.

1. Click the bug icon at the top of the screen. Report an issue opens.
2. Give it a short Title.
3. Describe what you were doing and what went wrong.
4. Click Take Screenshot to attach a picture of the screen behind the window. You can also add files with Upload Attachment.
5. Click Submit. Loom shows Received.

What gets sent

To help the support team, Loom also sends the details shown on the screen you were using.

Questions about your data

Some things only your organisation can fix:

Problem	Ask
Your leave allowance is missing or wrong	HR
A work package you worked on is not in your timesheet list	Your project manager
Your name, contract or working hours are wrong	HR
You need a menu you cannot see	Your administrator

Contact

Email support@eu-loom.com.